06-30-2020 08:00 AM
My camera has the same problem as described by several other users before: The colour calibration for blue/black colours is way off and makes those appear very purpelish. This colour misrepresentation gets stonger in dimmed light, but also remains present in bright sun light.
From the previous communication on the same problem I understood that this is not an uncommon complaint, and that no re-calibration option is available yet via HP support.
Anyone with an idea what can be done to avoid drowning in a purple world during web-conferences?
07-04-2020 02:40 PM
@ClausCurd Welcome to HP Community!
I understand that you are facing issues with TrueVision camera color misrepresentation.
To improve the discoloration issue, download and install the firmware update.
NOTE: There is a hardware limitation on the webcam that prevents the firmware from resolving the issue 100%, so a slight discoloration is still seen after the firmware is updated.
FTP Login information:
Drop Box Host: ftp.usa.hp.com (22.214.171.124, Failover: 126.96.36.199)
Password: Itisfix9 ( NOTE: CASE-sensitive)
File Name: WebcamFW.zip
- Select the WebcamFW.zip file.
- Extract the zip file.
- Run the WebcamFW.exe file.
- Follow the on-screen instructions.
Figure 2: Tint before the firmware update.
Figure 3. Tint after the firmware update.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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08-03-2020 01:30 PM
@hoffd61, Welcome to HP Support Community!
Looks like this requires remote assistance. Please reach out to the HP Support in your region for further course of action.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
08-03-2020 01:54 PM
Sorry but just makes me repeat my question, how to obtain a utility which according to this thread and several others clearly helps what is apparently a pervasive problem. The utility isn't listed in the product downloads which means I have to jump through hoops to get hold of it?