Anything white on my screen now appears with a yellow tint

[Chrisdoc]

Hi. I bought this laptop yesterday and everything was going ok until suddenly anything white on my screen now appears with a yellow tint.

I have tried all the troubleshooting, HP virtual agent, colour management, advanced display settings, installing updates etc. But nothing fixes it.

The only thing that gets rid of the yellow tint is when I put the night light on. When I turn it off, anything white goes back to having a yellow tint.

Can someone help me, please? Thanks.

[Riddle_Decipher]

@Chrisdoc Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest attaching an alternate monitor to your device and creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Chrisdoc]

Hi. Thank you for replying. I downloaded some more updates etc. the last few days and it's fixed itself... I think. It's definitely not as bad as it was, but I've been looking at it that long the past few days I can't tell if it is actually fixed and is white again or if it still has a yellow tint. 🙈😂

Here's a screenshot of what it looks like now. What do you think?

[praveen196]

@Chrisdoc

Thank you for the update.

In the future, if you have any other concerns. Please get back to us. We will assist you.

Have a nice day!!