Aspect Ratio on Laptop Display changed from 16:9 to 4:3

[gfruchey]

This morning my daughter came to me and showed me that the aspect ratio on her Chromebook display changed from 16:9 to 4:3.  I tried several possible solutions:

1) I attempted to change the resolution on the internal display (which is set at 1024x768).  All that did was change the resolution within the 4:3 display continuing to leave the left third of the screen black.

2)  Attempted a hard reset.  No change.

3)  Attempted a powerwash.  No change.

4)  Connected the Chromebook to my HDTV via HDMI cable to see if the aspect ratio was also affected there.  It was fine on the TV but the laptop display remained at 4:3

5)  Thought about throwing it against the wall but figured that would only make me feel better.

6)  Contacted Google support but so far no help.

So now I come to you, Oh wise and powerful HP wizards of Oz.  Please help.  This is not for me.  It's for my daughter............

[The_Fossette]

Hi @gfruchey

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you want to know how to change the aspect ratio on your Chromebook.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Here is the shortcut key to restoring the display settings defaults on your computer.

Ctrl-Shift-Zero will restore the resolution setting to its default value.

Refer to the below article for more information on how to change display settings.

Chromebook Help (google.com)

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Art999]

Windows  has changed my native aspect ratio and and I cannot get it back. The Display Setting do not give me my old options, only 4:3. Obviously this ruins the experience as all of my photos now have streched faces.

In other words SETTINGS, SYSTEM, DISPLAY SETTINGS, RESOLUTIONS will NO LONGER give me an option to go

back to my old 16:9 only a choice of three 4:3 options. 

I have a dv7 Pavilion Entertainment laptop. I have updated the ATI display drivers and the HP site tells me that they

are the latest ones. 

I am sure some of you have had the same problem - HOW DO I SOLVE IT AND GET MY NATIVE ASPECT RATIO BACK?

Thank you for any help you can give me. 

[albreder]

I shut down my HP Pavilion p6380t on Wednesday, Nov. 22 and all was operating fine. I restarted it today, Nov. 26 and the display aspect ratio is stuck in 4:3.  My HP 2009m monitor is 16:9. The display settings only show resolutions for a 4:3 monitor. How do I get back to the correct aspect ratio?