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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎10-18-2023 10:37 PM - edited ‎10-18-2023 10:49 PM

HP Recommended
Product: HP EliteBook 840 14 inch G9 Notebook PC (4B855AV)

My computer intermittently hangs and sometimes throws the BSoD DRIVER_IRQL_NOT_LESS_OR_EQUAL igdkmdn64.sys.

 

I am using 3 monitors and HP USB-C Dock G5 | HP® US Official Store

 

Server_Admin_0-1697690325968.png

 

 

There is no error reported when running the HP PC Hardware diagnostic and using the HP Image Assistant I have already downloaded the latest drivers and firmware. 

Server_Admin_0-1697690630876.png

1695886995330.png

 

How can I fix this issue?

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