BSOD VEGA M hardware problem, not software

[basvanvugt]

In 2018 I bought the Spectre 360 with the highly anticipated VEGA M graphics directly from the HP website. A thin and well designed laptop with the specs of a gaming laptop. There was a discount for the HP VR headset in combination with this laptop so it was game on, I thought. 

After countless BSOD's, I literally mean countless restarts, and trying every tweak I could find the last 2 years I recently came to understand it's probably just a hardware problem. Inherent for this type of laptop GPU/CPU combination. 

2 years of trying to game in VR. if I got lucky about 15min without BSOD at a time. As I mentioned before I've tried every suggestion (from this community and others). I persisted though, hoping with an update from windows or AMD or intel things would be better. 

But It would not. 

If it is a hardware problem (why else was the INTEL/VEGA construction killed upon arrival?) I feel very disappointed and quite frankly a bit stupid as well not to have sent the laptop back to HP within the guarantee period. 

I hereby would like to suggest (direct contact seems impossible), if it is really a hardware problem,  HP to send me a new spectre with comparable specs but preferably without the BSOD's when gaming. Despite the guarantee period being ended. It's a matter of courtesy to me as a customer paying top dollar for a machine that never delivered. 

Best regards, 

Bas 

[TEJ1602 · Accepted solution]

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