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Solved!

BSOD VEGA M hardware problem, not software

HP Recommended
HP Spectre x360 Convertible 15-ch0xx
Microsoft Windows 10 (64-bit)

In 2018 I bought the Spectre 360 with the highly anticipated VEGA M graphics directly from the HP website. A thin and well designed laptop with the specs of a gaming laptop. There was a discount for the HP VR headset in combination with this laptop so it was game on, I thought. 

After countless BSOD's, I literally mean countless restarts, and trying every tweak I could find the last 2 years I recently came to understand it's probably just a hardware problem. Inherent for this type of laptop GPU/CPU combination. 

 

2 years of trying to game in VR. if I got lucky about 15min without BSOD at a time. As I mentioned before I've tried every suggestion (from this community and others). I persisted though, hoping with an update from windows or AMD or intel things would be better. 

But It would not. 

 

If it is a hardware problem (why else was the INTEL/VEGA construction killed upon arrival?) I feel very disappointed and quite frankly a bit stupid as well not to have sent the laptop back to HP within the guarantee period. 

 

I hereby would like to suggest (direct contact seems impossible), if it is really a hardware problem,  HP to send me a new spectre with comparable specs but preferably without the BSOD's when gaming. Despite the guarantee period being ended. It's a matter of courtesy to me as a customer paying top dollar for a machine that never delivered. 

 

Best regards, 

Bas 

 

 

 

 

 

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HP Support Agent
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@basvanvugt, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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