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CyberLearner99
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Message 1 of 5
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BSOD - Video TDR Failure - igdkmd64.sys

HP Recommended
Microsoft Windows 10 (64-bit)

I'm running into an endless loop of bizzare screen flickering and screen resizing and finally ending up in a BSOD and restart. This is happening only when I connect my personal laptop (HP ENVY x360 Convertible 13-y0XX with Intel HD Graphics 620 display adapter) HDMI port to a new 32" LG monitor NVIDIA G-Sync 32GN63T. This doesn't happen when I connect the HDMI port to an older 20" ViewSonic VX2450 series monitor. Windows 10 is up to date and even the BIOS too. When I connect the LG Monitor to my office laptop (HP Elitebook) via HDMI it works fine.

I tried several techniques posted online such as:

1) Disable, uninstall the Intel Graphics card from the device manager
2) Reinstall drivers 
3) Rollback display driver
4) Change power management settings etc
5) Switched the HDMI cables
.
.
...nothing worked and I still have the same issue.

How can I make my personal laptop connect to my new monitor without this issue? Appreciate your help.

4 REPLIES 4
CyberLearner99
Author
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Message 2 of 5
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I don't see a point in posting issues here with no response from the HP support team either with a fix or diagnostics process.

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Nirvana_95
HP Support Agent
HP Support Agent
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Message 3 of 5
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Hi @CyberLearner99 

 

Welcome to the HP Support Community. I'd like to help! 

 

We are sorry for our delayed response. 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted. 

 

 

NIRVANA_95
I am an HP Employee
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Nirvana_95
HP Support Agent
HP Support Agent
2,971 2,971 109 117
Message 4 of 5
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Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

Please get back to us with the details so that we can assist you further with it. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
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Nirvana_95
HP Support Agent
HP Support Agent
2,971 2,971 109 117
Message 5 of 5
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Hi @CyberLearner99

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
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