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‎02-22-2022 12:23 AM

HP Recommended
Product: OMEN Laptop - 15-en0012ax
Operating System: Microsoft Windows 10 (64-bit)

Hi there, 

 

I bought a refurbished Omen last month and since getting it have been getting constant blue screens with various error messages: 

IRQL_NOT_GREATER_OR_EQUAL

KMODE_EXCEPTION_NOT_HANDLED

 

are the common ones though I have had NTFS_FILE_SYSTEM and a kernal error too. 

Occasionally instead of a blue screen the display will just go blank and I will have to reboot to do anything. 

 

I have reinstalled Windows multiple times, and updated drivers both manually through the website and through HP Support Assistant. I have also tried updating Windows to the latest version, turning off Windows updates completely, and turning off Windows updates just for drivers. 

 

I have run the Hardware Diagnostics in UFEI overnight on loop and have not experienced a crash. 

 

Recent Minidump files: https://1drv.ms/u/s!Akg52sFjAmgm8R_HHlBLK8CAe42y?e=5YX7Gu

 

I thought it was just the graphics drivers that weren't working well together but I can't seem to get a combination of drivers that won't blue screen my computer if even a small amount of strain is put on it. 

 

Have you got any suggestions? 

 

Thanks, 

 

Jarod

 

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