Bad Image Retention on 4 month old HP Omen, tech support is making me run around in circles.

[MuditSharma]

I've been having Image Retention issue on my Panel for some time now. Contacted HP Support and all I have gotten is them trying to convince me it's a Software issue even when it is not. I've reinstalled every relevant driver, reset my PC, installed new OS from a Pendrive, upgraded from Windows 10 to 11 and now Support is telling me that I cannot be on Windows 11 and get support since the PC came with Windows 10 installed. Retained image after attending a class for 30 minutesHP Diagnostic Screen

Retained image of the Diagnostic Screen even after multiple restarts

Support still insists that this is a software issue and wants me to install Windows 10 on it. It's very clear that there is no way this is a software issue, when the issue neither happens on an external screen, nor to all Omens.

[praveenbv]

Hi @MuditSharma, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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