Bad quality image with HP Truevision HD webcam

[vaorozco]

The image quality of my webcam HP Truevision HD is really bad. Looks pixelated, even worse than other cheaper HP laptops I've had.

I already tried updating driver. Also I tried with the process of uninstalling webcam and then restarting the laptop, but nothing improves the quality.

I hope you can help me.

Here is an example of what others see (btw: the color of the shirt is red, no rose):

[Dilip_18]

@vaorozco,

Welcome to the HP Support Community! I'd like to help!

I understand you are experiencing Bad quality image with HP Truevision HD webcam with the HP Notebook.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 

- Try reinstalling the Webcam driver from Device Manager

 - Select the Start button, type Device Manager, and select it from the list of results.
- Look for Camera or Imaging Device and expand the List
- Look for Camera driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.

If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Camera driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

If issue still persist then you can try doing Reset PC Keep my files from windows to resolve the issue.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[vaorozco]

Still not working. I have done those steps twice

[Dilip_18]

@vaorozco,

Thank you for responding, I appreciate your time and effort.

I would request you to contact our HP Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link https://www.hp.com/contacthp/

For any hardware issue or repair please click on the link Phone Assist Worldwide
 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!