Battery Replacement

[Henng]

Hello,

I replace the internal battery of my HP Envy 17-3270nr. Since then, the indicator of the level of charge of the battery that is at the bottom of the screen looks incorrect. When the battery is full of charge, the indicator seems empty and vice versa. It displays either 100% or 0%. There is no way to know the real level of the battery between these numbers. How could I solve this problem, please?

Henng

[A4Apollo]

Hey there! @Henng, Thank you for joining the HP Forums! 

I understand battery on your laptop is not charging.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

I appreciate your efforts for trying out the steps before reaching out to us.

Please try the steps recommended below.

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI-Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook 

Please try the steps recommended in this article to further troubleshoot battery issues with your PC.

I'll keep an eye out for your response!

I hope you have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[Henng]

Thank you MrRobot pour your recommandation.

I applied what you proposed. That seemed to be correct. The  indicator of charging seemed to work correctly. But that lasts only one cycle of charging and unloading of the battery... Then when the battery is fully unloaded the indicator of loading displays "100% Fully charged" in lieu of "0%"

Do you think this could have a relation with the fact that, in the past years, I had installed windows 10 while still keeping the old version windows 7 also on my computer?

[Henng]

It happened sometimes that the battery did not charge. And I asked myself if it does not misfunction.

[Henng]

That arrived when the battery is fully unloaded.

And to restart the period of charging I am obliged to go inside the computer, to unplug and replug the connector of the battery.

[A4Apollo]

@Henng, It's great to hear from you again.

I appreciate your efforts for trying out the steps.

Battery life will vary depending on the product configuration, product model, applications loaded on the product, power management setting of the product, and the product features used by the customer. As with all batteries, the maximum capacity of this battery will decrease with time and usage.

Refer this article to know more information about Understanding Lithium-Ion battery.

Also, try running a battery test on your PC and check if the battery condition is good.

Refer this article to know how to run system diagnostics on your PC.

Hope this answers your query!

Have a great weekend ahead! 🙂

[Henng · Accepted solution]

Hello MrRobot. The problem of battery is solved. Everything is correct since the last week.

It seems that was just a problem of contact of the connector of the battery that was difficult to remain tight although I applied an adhesive tape on it. Finally, I fold a piece of cardboard that I lay on the connector and I use the cover under the laptop to press it so it prevents the connector of the battery from loosening.

I hope that everything will continue to work well.

Thanks for your help.

Henng