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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎07-13-2020 01:02 AM

HP Recommended
Product: Hp Notebook ba-15001AX, W6T51PA
Operating System: Microsoft Windows 10 (64-bit)

I am using Hp Notebook ba-15 series. My battery has recently some problems I didn't understand. When checked battery informations, it showed an error code. And the battery status is poor. I don't know the meaning of this error code. Please tell me what to do next. My failure id is UBQF21-82RA61-XD7X6J-C09Q03 . Battery check: Primary - Very Weak(70).

2 REPLIES 2

‎07-15-2020 09:53 AM

HP Recommended

@Toushif

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, After reading your post, I did go through the failure ID and found that battery is gone bad. 
As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎08-14-2020 04:45 PM

HP Recommended

Thank you for giving me a solution. Actually my laptop is out of warranty. Will the customer service still help me out with this problem ? Actually I called once but didn't get enough help or suggestions except battery change which is u hinavailable right now.

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