Bezel Cracked

[romeovoid]

I see another HP laptop owner posted a similar issue. In fact, their bezel crack is in the same location as mine.

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Bezel-cracked/m-p/9065332#M272097

In my case, the crack appeared after less than 3 months usage.  No droppage.  Casing is pristine except for this one issue.

Unit is currently at HP service center awaiting my approval or rejection of a $400 repair (I will reject). Without providing evidence they classified it as consumer induced damage but I am working with an escalations manager and trying to push back.

upper-left corner

UPDATE:

Multiple requests for evidence of consumer induced damage (CID) went unanswered.  My escalations manager, though in contact with the service center, was unable to provide exactly how service technicians  arrived at their assessment.

After 2-weeks I needed the laptop shipped back and opted for no repair despite being offered a discount. Note the standard warranty covers faults in materials and craftsmanship. In my case, I believe the warranty was not honored and CID is the service center's default response unless an enhanced warranty was purchased.

https://www.hp.com/us-en/shop/tech-takes/understanding-hp-warranty-support?pStoreID=hp_education

[Deep_World]

Hi @romeovoid,
 
Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I’m really sorry to hear about the cracked bezel on your laptop, especially since it appeared so early in your usage and without any accidental damage. 

In situations like this, hardware replacement is typically the recommended path. or if you have already escalated the case and wating for an update then thats allright, if not to get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World