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MJ1919
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Message 1 of 3
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Black Spots on screen

HP Recommended
HP Laptop 15-db1xxx
Microsoft Windows 10 (64-bit)

There are 2 black spots in the bottom of my laptop screen. I was performing windows update on my laptop, which was taking too long. So instead of Shutting down, I just closed the Lid (Sleep Mode). Later in the morning when I turned on the laptop to continue with updates then I saw these 2 black spots in the bottom of the screen. After completing the updates my Laptop started working fine but the black dots remained. I tried changing the wallpaper but no luck. Then  I surfed what was the issue, it suggested that it might be dead/stuck pixels. Please find attached screen Any assistance?

Please help ASAP!!HP Damaged Screen-2.jpg

 

2 REPLIES 2
iomare
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Message 2 of 3
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HP Recommended

Hi,

The panel is defective and needs to be replaced.

Is the PC still under warranty?

If you want a possible guide on how to replace the screen you will need to provide the exact model or product number.

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

Hope it helps,

David

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MJ1919
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HP Recommended

I bought laptop @ HP Center in Pune, Maharashtra, India on 23 July 2020. And the Warranty Expired on 23 July 2021.

Is there any option so that I can exchange or replace the display?

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