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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Black Spots on screen

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10-01-2021 07:54 AM
There are 2 black spots in the bottom of my laptop screen. I was performing windows update on my laptop, which was taking too long. So instead of Shutting down, I just closed the Lid (Sleep Mode). Later in the morning when I turned on the laptop to continue with updates then I saw these 2 black spots in the bottom of the screen. After completing the updates my Laptop started working fine but the black dots remained. I tried changing the wallpaper but no luck. Then I surfed what was the issue, it suggested that it might be dead/stuck pixels. Please find attached screen Any assistance?
Please help ASAP!!
10-01-2021 09:42 AM
Hi,
The panel is defective and needs to be replaced.
Is the PC still under warranty?
If you want a possible guide on how to replace the screen you will need to provide the exact model or product number.
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
Hope it helps,
David