Black Stripe on right side of screen

[AlešZA]

Hi,

I have Black Stripe on right side of screen. I've tried many things and none of them work. I reinstalled Windows 10, but the error did not go away.
All this method below doesn't solve the problem either:

Method 1: Run the Hardware and Devices troubleshooter by following the steps below, and check if the issue is resolved.

Step 1: Type Troubleshooting in the search box next to Start button and select the top most search result.

Step 2: Click on View all from left side panel of the screen.

Step 3: Select Hardware and Devices, click on Advanced option and check Apply repairs automatically option.

Step 4:  Follow the on screen instructions.

Method 2: If the issue persist, update the display driver from Device Manager manually by following the steps below and check if the issue is resolved.

Step 1: Press Windows key + X and click on Device Manager.

Step 2: Expand Display Adapter option.

Step 3: Right click on the display driver and select Update Driver Software.

Step 4: Restart the computer and check if the changes is effective.

😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑

I have no idea what else to try. HP Assistant DOES NOT DETECT ERRORS, so any help would be appreciated.

Zhanks,

Aleš

[AlešZA]

Maybe I forgot to write that it is an HP EliteBook 820 G2.

There is no way I can change the screen resolution no matter how many times I update the drivers.

I can't set the screen resolution to the correct 1366 x 768 pixels (now I have 1024 x 768p so the black border appears). Generic PnP Monitor... this resolution is even worse.

Any idea? 

How can I "convince" the system that I need a resolution of 1366 x 768 pixels?
Where and how should I get the appropriate drivers?

Thanks for all the advice,
Ales

[sandytechy20]

@AlešZA 

Welcome to the HP support community.

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

[AlešZA]

Hi

and thanks for answer!

I using HP EliteBook 820 G2

Product number:  M8W53EC#ABD

Maybe also this information. If I connect the computer (via VGA), the image on the external monitor is just fine. No black band on right side.

I would be very grateful if you could help me🙏.

Greetings!

[AlešZA]

I'm really disappointed. On my next purchase, I will try hard not to choose anything related to HP😑.

This is not the first problem. When I bought an HP multifunction device some time ago, I had a lot of trouble connecting it to my computer.

I will give other brands a chance in the future.