Black dots appearing near touch pad surface.

[ajaysenr]

Hi, 

I'm using hp pavilion cc129tx. black dots is appearing near touchpad and keyboard surface of the laptop. I don't know whether it is an color blend or not. Is there any way to resolve this. 

 

[The_Fossette]

@ajaysenr

I reviewed your post and I understand that black dots are appearing near the touchpad and keyboard surface area.

Don’t worry, I assure you I will try my best to get this sorted.

I checked the images you have shared, and it looks like normal wear and tear. However, I recommend you contact support and check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[ajaysenr]

Hi, 

Tried with hp support, my warranty period is over. So It's showing  couldn't able to connect with an hp support agent. All surface getting worse now. 

 

 

[The_Fossette]

@ajaysenr

Help me with your region (Country) in a private message and I will share the contact details.

Cheers!

[ajaysenr]

Hi, 

Yesterday i contacted the service center. They told me to replace the part. I need to pay for that because it is in out of warranty. I already taken 2 year extended warranty from Reliance. They told this issue not come under there warranty. It is hp manufacturing issue.

[The_Fossette]

@ajaysenr

It is cosmetic damage and usually not covered under a normal warranty. 

Thanks!