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- Black horizontal lines and splotches on screen

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06-14-2019 06:37 PM - edited 06-15-2019 04:09 AM
I've had this laptop since 2013 or 14, I don't quite remember. Within the last 6 months, the black dots and horizontal black lines have shown up, and it seems that every few weeks, a new one is popping up. It's not completely black, because you can see some color behind it and through it.
06-17-2019 03:54 AM
Welcome to the HP Support Community.
This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your computer.
Hope this helps!
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Asmita
I am an HP Employee