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‎07-10-2024 07:23 AM

HP Recommended
Product: HP 255 15.6 inch G9 Notebook PC (50J79AV)
Operating System: Microsoft Windows 11

Screen is black when powered on. Caps lock blinks slow 3 times and fast 5 times.  I want to know my options to fixing this issue. I want to at least recover files. Your help is much appreciated

Category:
1 REPLY 1

‎07-10-2024 10:58 AM

HP Recommended

Hello CharityM, what happens to your laptop usually happens with the ram memory. Turn off the computer and press the f2 key to perform a ram memory check test.

Greetings.

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