Black screen during gaming

[Zai_1984]

Hello!

I have a problem during gaming that started in like last 5days. I get the black screen sometimes after just 15min of gaming at lower settings in not demanding game for laptop. I need to force shutdown with my power button, I try to come back into game and after 5min it happends again. I tried to stress test GPU and CPU and temps. are good and nothing seems to be wrong. I dont know is the problem with recent Windows update or power problem? By the way laptop is like 3months old.

Sorry in advance if my english is bad.

Ty

[A4Apollo]

Hey there! @Zai_1984, 

I have checked the records and found a service advisory related to the issue you have mentioned.

Please try the steps recommended below to solve the issue.

Restart the computer to recover, then update the graphic power control IC firmware:

1. Open the OMEN by HP 15-dc1000 software and driver downloads site.

2. Expand the BIOS-System Firmware and Driver section.
3. Download the latest version of the Graphic Power Control IC Firmware Update Utility and use it to update the firmware.

Try performing a hard reset on the PC and check if it helps.

Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Remove the battery from the battery compartment.
With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.
Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
The computer starts normally or a startup menu opens.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

Alos, Try restoring the BIOS settings to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

Refer this article to know more information about no boot issues. Click Here

If you are able to boot into the F2 system diagnostics page. Try running a hardware test on the PC and check if the hardware components on the PC are functioning correctly.

Refer this article to know more information about performance issues with the PC. Click Here

Let me know if this helps!

I hope you have a great day! 🙂

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