Black screen problem ongoing for a while

[Cinva]

Hello, 

I have a HP Omen 15 with Nvidia RTX 2060 GPU, Ryzen 7 4000 series CPU with integrated GPU as well. The problem I keep having with it is that after playing a game... any game, over a longer period of time the laptop either

1. freezes and there is no other way to get out of it apart from a hard restart which then leads me to a black screen issue and a restart loop sometimes.

2. works fine untill I shut it down then the next day it starts up with a black screen + restart loop.

Sometimes both scenarios get so bad that I have to reinstall windows for it to work again...

I just reinstalled windows yesterday btw for the 11th time in 3 months because of this. 

Since I got the laptop it worked fine for approximately 5, 6 months then it all started. I dragged it for about a month or two with hard restarts and windows reinstalls then I sent it in with warranty. They just changed the display, it worked fine for another 7 months then it started doing it again. I reinstalled windows it worked fine for another couple of months, but now for the last 1 months or so it keeps doing this every 2 3 days and I still don't have an explanation. It's becoming really frustrating.

Also whenever this happens and I connect a HDMI cable to an external monitor it works just fine. 

All my drivers ar up to date and I really don't know what to do anymore. 

[ub6424]

Hello @Cinva 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper into the problem ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Cinva]

OS Name Microsoft Windows 11 Home

Version 10.0.22621 Build 22621

System Model OMEN Laptop 15-en0xxx

System SKU 13D29EA#ABU ( equals HP product number (p/n) )

Processor AMD Ryzen 7 4800H with Radeon Graphics, 2900 Mhz 8 Cores, 16 Logical Pocessors

BIOS Version/Date AMI F.16, 07/04/2022

[ub6424]

Hello @Cinva 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.18 Rev.A

12.5 MB

Aug 16, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Follow next post

[ub6424]

Hello @Cinva 

We need to check CPU and GPU temperatures ...

(1) CPU

Download, install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

--->>> Take screenshot after a few minutes <idle / do nothing>

(2) GPU

Download, install and start <GPU-Z>

https://www.techpowerup.com/gpuz/

- click tab [sensors]

- Remember to select the right graphics chip/card on bottom [ NVIDA Geforce RTX 2060 ]

--->>> Take screenshot after a few minutes <idle / do nothing>

(3) Please report your results

[Cinva]

When the laptop restarted for BIOS update it went into black screen and restart loop again...

[ub6424]

Hello @Cinva 

HP Desktop PCs - Recovering the BIOS (Basic Input Output System)

Follow Section 3 Recover the BIOS

( Take time, read carefully and watch the youtube video from HP )

Please report your results

Kind regards

[Cinva]

Hello and thank you for your help so far, hopefully this will get me closer to the bottom of it...

So I have tried to follow the instructions from section 3 but no result... the laptop screen is still black, I can hear the fans working but on a idle intensity and the mouse lights up but not the keyboard. Also there were no beeping sounds. I have not connected my laptop to an external monitor to see if there is any image through that one. Should I try again with an external monitor?

[ub6424]

---

@Cinva wrote:

... Should I try again with an external monitor?

---

Yes

Try this ...

(1) Power off notebook

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Follow --->>> BIOS Recovery Reinstall with USB

Use another Windows 10/11 computer to create <USB flash drive>

HP Notebook System BIOS Update (AMD Processors)

F.18 Rev.A

12.5 MB

Aug 16, 2022

Download

Use a FAT32-formatted small <USB flash drive> (Type USB 2.0)

(6) Repeat reflash procedures:

• windows + b <USB flash drive> not connected
• windows + v <USB flash drive> not connected
• windows + b <USB flash drive> connected
• windows + v <USB flash drive> connected 

Keep me updated

Kind regards

[Cinva]

Hello,

Since your last message I turned off my laptop because I had some work to do... then Monday 24/10/2022 I haven't touched it at all as I didn't had any time or energy so it was left unplugged. Today I turned it on and it worked just fine... I even managed to update the bios now to the version you recommended. For how long it will work I don't know but I am attaching now the screenshots you wanted.AMD tech powerupCPU Open HardwareNvidia tech powerupGPU open hardware