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I own an HP ProBook 6570b. I was working on my laptop (video editing) and my screen suddenly froze for about 15 minutes so I forced shutdown and on booting my laptop again the screen refuses to display I tried all the fixes I could do I decided to connect to an external monitor and then it displays a blue screen saying video tdr failure. I took it to a repair shop the next day to check the screen they saw that nothing was wrong with the screen as they installed my screen on another laptop and it worked and they also installed another working screen on my laptop and no display. They've even given up on it. I've never for once dropped the laptop I seem stuck and I don't know what to do. Pleasseeeee help.

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