Black screen when starting up

[coyzz]

Hello,

When my laptop start up. I see the windows icon. Then I hear the typical log in sound. But then my screen stay black. Fan is busy. 

In safe mode it works normal and see my desktop and everything works.

What should I do? 

[coyzz]

Hello,

The problem is now solved. I did a "start up" test from HP in the Bios. The test was busy but suddenly my laptop shut down. 

I Restart my laptop and then I Got this message:

Thermal shutdown occurred

Your notebook PC was shut down to avoid overheating. Overheating may occur if the cooling vents are blocked or the operating temperature exceeds the system specifications. To avoid this condition in the future, always use your notebook PC on a hard surface and assure the cooling vents are not blocked.

After this message my laptop start normally again.

I Gonna try clean the ventilation...

Greetz

Joris

[coyzz]

Now I have the same black screen problem again. Help please

[Lil_Boy_Blue]

Hi

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
Press the Windows Logo key + P, select a display, and then press Enter.

Could be a failing hard disk.

[coyzz]

Hello,

I tried this and with the (FN + F4 button, switching screens): 

AND/OR - If you’re using multiple displays, try projecting video to a different monitor.
Press the Windows Logo key + P, select a display, and then press Enter.

Then I got this blue message screen:

So then My Laptop asked me for a "start up recovery". So I accept .

Now He is busy with the recovery but nothing happens.. blue loading bar. 

[coyzz]

This is what happening now on my laptop for a long time...

[coyzz]

I cancelled the "start up recovery" Because nothing happened, is it normal that it's more then 30 minutes?

I am now in the HP Advanced system diagnostics. I don't find the "system test" you suggested.

What test should I choose?

Start-up test

Run-in Test

System tune-up

Hard disk test

Memory test

...

[Lil_Boy_Blue]

Hi

So now you refer to my picture... the text is loosely this....

This First part only works when a valid Recovery Partition is enabled.

If it displays an error message then move onto the Second part,
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.

Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)

https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8ISO
https://www.microsoft.com/en-us/software-download/windows10

For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
www.microsoft.com/en-us/software-download/windows10ISO

A 3rd party site like…
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb

If in doubt please ask.

[Lil_Boy_Blue]

---

@coyzz wrote:

I cancelled the "start up recovery" Because nothing happened, is it normal that it's more then 30 minutes?

I am now in the HP Advanced system diagnostics. I don't find the "system test" you suggested.

What test should I choose?

Start-up test

Run-in Test

System tune-up

Hard disk test

Memory test

...

---

I would try the Hard Disk first, then a Start-Up test.

[coyzz]

Hello,

What do you mean with this:

"So now you refer to my picture... the text is loosely this...."

I Did the hard disk test without battery: The result was "passed"

I did the start-up test without battery: The result was also "passed".

When I did the test with my battery plugged in my laptop I got "failed". Something with my battery wrong.

So I tried again. Start up without my battery only AC power.

I see windows starting icon. Then I hear the login sound. But my screens turn black and stay black.

When I start my Laptop in "safe mode" everything works fine.

Greetz