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HP Recommended
Envy x360
Microsoft Windows 10 (64-bit)

I have an HP Envy X360 and the screen has gone black and the caps lock button is flashing 3 long and 5 short. What does this mean?

1 REPLY 1
HP Recommended

Hi

https://support.hp.com/us-en/document/bph07107

You get a LONG (MAJOR) signal category, RED LED &

then a SHORT (MINOR) signal category, WHITE LED.

Major – the category of the error; Minor – specific error in that category

The AUDIBLE repeats 5 times, and the VISUAL until power is removed.

 

Hardware

3.5

The processor is not detected.*

 

Indicates potential CPU failure.

1 If able, reseat CPU.

2 If able, test known good CPU.

3 Replace affected component.

4 Replace CPU & Main-Board if unable to perform steps.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.