Black screen with cursor

[Golddust3681]

 We literally JUST bought this computer like 2 weeks ago and it has less than 5 hours of combined operating time on it.  I have visted a total of 4 websites on it and added a chrome extension to print coupons.  I got the first updates needed message and that the computer needed to be restarted.  So I did that.  Now it's just a black screen with cursor after entering the password from the lock screen.  I am so not even interested in doing some insane trouble shooting BS for a computer that was literally purchased within 30 days.  It's ridiculous that I'm even having an issue.  I was only able to open a browser by going through the Task Manager and selecting the system to open Chrome for me.  If there is a quick fix (not the hard reset, tried that already to no avail) then fine.  I'm not hooking anything up to it or installing any stupid program.  If it can't be done within a few minutes, then I need to just know how to exchange this garbage at which point I'll also cancel my Instant Ink subscription and anything else related to it.  Frustrated and incredulous does not even begin to cover it.

[DavidSMP · Accepted solution]

Hi @Golddust3681,

Welcome to the HP forums. I reviewed the post.

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 
You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 
Please send a Private Message, if you aren’t contacted within 4-5 business days.

Hope this helps. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[andyschlei]

Try disabling App Readiness.  The September Windows update created a problem that causes a long delay after logging in.

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/SOLVED-For-everyone-who-is-having-black-screen...

[Grzwacz]

Hi Golddust3681

HP has issued a patch.

Your PC product series may be on the list (HP Support link below).

Go here for the download if your PC is on the list of affected PC'S.

This HP Support site lists all products affected by your problem.

Grzy

[Fmadc007]

IDK if your solution works but I have downloaded the patch. Lets see what happens on my next start up.

[Jj21345]

I have the same problem, except now when i go to stop app readiness it is already not running, and when i disable it nothing happens and i still cant see my desktop, please help me i have important work on my laptop