• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
HP EliteBook x360 1040 G7 Notebook PC (9VL10AV)
Microsoft Windows 11

Hello.

I have a problem with my laptop's screen. I bought this laptop last year and i updated it (from windows 10 pro) to Windows 11 and it was working just fine. recently When I turned it on the screen was black without a cursor ,but the keyboard light were on. I connected the laptop to an external monitor and the system is operating but laptop screen remains black. then I tried reseting the system and the screen still doesn't work. I don't know if the issue is in the hardware or the software. Should I replace the screen ? please help me. Sorry if my English is bad. I hope that I explained my problem well.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.