Black screen

Luxky · ‎06-08-2025

Hello, the laptop I have is HP, (edited). Suddenly when i wake up and turn the laptop on, i hear the processing noise but the screen was black.

so could anyone help with that issue, why it is that?

this is fully black, no screen damage.

thanks

Hawks_Eye · ‎06-09-2025

Hi @Luxky

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

A black screen with no visible damage but with the laptop still making processing sounds suggests a display issue. Here are some steps to troubleshoot:

1. Perform a Hard Reset

Turn off the laptop.
Disconnect all external devices (USB drives, docking stations, etc.).
Unplug the power adapter.
Press and hold the power button for 15-30 seconds to drain residual power.
Reconnect the power adapter and turn the laptop on.

2. Check Display Brightness

Some HP laptops allow brightness adjustments via function keys.
Try pressing Fn + F3 or Fn + F4 to increase brightness.

3. Connect to an External Monitor

Plug in an external monitor via HDMI or USB-C.
If the external display works, the issue may be with the laptop’s screen or internal connections.

4. Try a Key Command to Refresh the Display

Press Ctrl + Alt + Del to see if the Task Manager appears.
If it does, restart the laptop from there.

5. Perform a BIOS Recovery

Turn off the laptop.
Press and hold Windows + B, then press the power button while holding the keys.
Keep holding until you hear beeping or see the BIOS recovery screen.

6. Re-seat the RAM (if comfortable doing so)

Power off the laptop.
Open the back panel and remove the RAM sticks.
Reinsert them securely and restart the laptop.

If none of these steps resolve the issue, the problem may be hardware-related, such as a faulty display or GPU. Let me know if you need further assistance!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards,

Hawks_Eye

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.