Black screen

[MalloryMal]

I was watching a video in full screen and  started to fall asleep so I shut the computer hoping to finish watch it the next day. When I open my notebook the fan was running but the screen was black. Seems as if my screen is stuck in sleep mode and I can’t get the screen to display anything, or my keyboard keys to light up.. How can I fix it? Tried shutting it down and turning back on but nothing works. Also tried windows and B key, but only back light comes on. 

 

Any tips?

[Nirvana_95]

Hi @MalloryMal

Welcome to the HP Support Community.

I'd like to help! 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Keep me posted. 

[MalloryMal]

Thank you. Model I believe is 15-dy1024wm

[Nirvana_95]

Thanks for your response.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/in-en/document/c01997899 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[MalloryMal]

The computer has been having trouble trying to update. The suggested solution ls did not work. I also realize the HDD doesn’t turn on.

[Nirvana_95]

In that case, let's run a hardware scan to see any issue. Here is a link that will help: https://support.hp.com/us-en/document/ish_2854458-2733239-16 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead!