Black screen

[Thembelihle]

Help with my laptop, screen went black but it's On,

[Max3Aj]

@Thembelihle, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear you're having trouble with your HP notebook. Let's try a few troubleshooting steps to resolve the issue:

Perform a Hard Reset:

• Turn off the laptop.
• Disconnect the AC adapter and remove any discs or memory cards.
• Press and hold the power button for about 15 seconds.
• Reconnect the AC adapter and turn on the laptop.

Check Display Brightness:

• Sometimes the display brightness might be turned all the way down. Try adjusting it using the keyboard's brightness keys (usually marked with a sun icon).

External Monitor Test:

• Connect your laptop to an external monitor or TV. If the external monitor works, the issue is likely with the laptop’s screen.

Re-seat the RAM:

• Loose RAM can cause a black screen. If you're comfortable doing so, power off the laptop, open the back panel, and re-seat the RAM sticks.

BIOS Recovery:

• Disconnect all devices from your laptop.
• Press and hold the Windows + B keys together, then press the power button while holding the keys. Keep holding the keys until you hear beeping or the BIOS recovery screen appears. 

You may refer to this document - HP PCs - Computer starts but the screen remains blank (Windows 11, 10) | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support