Blank Screen

[malmal12347]

When I turn my computer on, it makes the turn on sound, the beeps, but the screen stays blank 

it just to be like distorted colors like old tv’s were but now it won’t even show that

[A_Gayathri]

Hi @malmal12347 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Pavilion X360 laptop is experiencing a blank screen issue, it can be caused by various factors. Here are steps you can take to troubleshoot and potentially resolve the issue:

Check for External Devices:

• Disconnect all external devices (USB drives, external monitors, etc.) and see if the issue persists. Sometimes, faulty external devices can cause startup problems.

Hard Reset:

• Perform a hard reset by turning off the laptop, unplugging it from the power source, and removing the battery (if removable). Hold the power button down for about 15 seconds, then reconnect the power cable and turn the laptop on.

Check Display Connection:

• If your laptop has an external display port (HDMI, VGA, etc.), try connecting it to an external monitor. This can help determine if the issue is with the laptop's display or a deeper internal problem.

BIOS/UEFI Update:

• Visit the HP support website and check for any available BIOS/UEFI updates for your laptop model. Sometimes, updating the system firmware can resolve compatibility issues.

Memory (RAM) Issues:

• Reseat the RAM modules. Turn off the laptop, remove the battery (if applicable), and then reseat the RAM sticks. If you have multiple RAM sticks, try using only one at a time to identify if one of them is faulty.

Check for Signs of Overheating:

• Ensure that the laptop is not overheating. Overheating can cause hardware failures. Clean the vents and fans to ensure proper airflow.

External Graphics Card (if applicable):

• If your laptop has a dedicated graphics card, it's worth checking if that could be the source of the problem. Try booting with integrated graphics (if applicable) or testing with an external monitor.

Perform a System Restore:

• If you recently installed new software or drivers, it might be causing the issue. Performing a system restore to a point before the problem started can be a potential solution.

I hope this helps. 

Take care and have a good day.-

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