Blank screen

[Samuel103]

Hi, I’m having issues with my Omen laptop. It’s an i7-10750 CPU @ 2.60GHz, 2592 MHz, 12GB RAM. I bought it back in 2020. Every time I slightly move the computer screen or place my computer down the screen will go black. I’ll have to turn my computer on and off to get the screen working again. It seems to be a loose wire but does anyone know anymore. The computer also runs very hot when charging even with the fans on full blast the top of the computer will be too hot to touch.

[Irfan_06]

Hi @Samuel103,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your laptop screen going blank intermittently.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system by following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

If the issue still persists, please click on this link for advance troubleshooting.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support