Blank screen

[ShyP]

Good morning from here. I was using my HP pavilion 2023 model Laptop to do a report this morning when suddenly the screen went off (faded gradually) and has refused to come back on regardless of what I do to restore it. 

Please,can someone help me out on this🙏

[Hawks_Eye]

Hi @ShyP 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That sounds frustrating! Since your HP Pavilion 2023 model screen faded gradually before going completely blank, it could be a power issue, display failure, or software glitch. Here are some steps to troubleshoot:

 

Perform a Hard Reset

• Turn off your laptop and disconnect the charger.
• If your laptop has a removable battery, take it out.
• Hold the power button for 30 seconds to drain residual power.
• Reinsert the battery, plug in the charger, and try turning it on.

Check for External Display Output

• Connect your laptop to an external monitor using HDMI or VGA.
• If the external display works, the issue is with your laptop screen.

Try BIOS Recovery

• Plug in the charger and turn off the laptop.
• Press Windows + B + Power button together, then release them after a second.
• Wait for about 40 seconds to see if the HP BIOS Update screen appears.

 

• Update Graphics Drivers – If the external monitor works, update your display drivers via Device Manager.
• HP’s Official Troubleshooting Guide – Detailed steps for blank screen issues here.

Try these steps and let me know if you need further assistance! 🚀

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Take care, and have an amazing day!

Regards, 

Hawks_Eye