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‎11-10-2022 01:36 PM

HP Recommended
Product: HP Notebook 15s-fq1000nl
Operating System: Microsoft Windows 11

When I turn on my laptop, the display starts turning off and on quickly. To fix it I need to reboot the laptop. Then everything is ok. But when I turn off the laptop and later I turn on it again the problem reappers. What can I do? Is urgent!

I have this problem since 5/6 days.

Category:
6 REPLIES 6

‎11-11-2022 11:59 AM

HP Recommended

Hello @Rodo97 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before I can say anything ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎11-11-2022 04:35 PM

HP Recommended

Ok I will send you everything. Just to let you know: while my screen is turning off and on contineously, if I use an HDMI cable to duplicate/share the video with an external monitor, in the external monitor is everything ok. The problem is only in the monitor of my laptop.

Was this reply helpful? Yes No

‎11-13-2022 03:45 AM

HP Recommended

system_info.jpgsystem_info2.jpg

Was this reply helpful? Yes No

‎11-13-2022 04:01 AM

HP Recommended

Hello @Rodo97 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Enable and run and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

 

(3) Restart Windows

(4) Please report your results

Was this reply helpful? Yes No

‎11-13-2022 12:31 PM

HP Recommended

Always the same problem. As I turn on the PC the screen starts turning off and on but if I connect the PC monitor to an external monitor with a hdmi cable, in the external monitor is all ok. Also if I restart the pc is everything ok.

Was this reply helpful? Yes No

‎11-13-2022 04:21 PM

HP Recommended

Hello @Rodo97 

 

(1) Please follow @Paul_Tikkanen's guide:

Manually Updating the Latest HD Graphics Driver from Intel...HD 5xx/6xx UHD, Iris, Iris Xe Plus

 

(2) Please report your results

Was this reply helpful? Yes No
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