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Message 1 of 4
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Blue Vertical Lines right after HP logo when starting an hp laptop

HP Recommended
HP Spectre x360 Convertible 13-ae0xx
Microsoft Windows 10 (64-bit)

When I start my HP laptop, right after the HP logo there comes blue vertical lines for a very short time and goes away. Its been a while they have started coming. Is this a sign of some trouble and how to fix them? I have a 13 inch HP spectre with windows 10. Please help.

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HP Support Agent
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Hi @SaimAli,

 

I'd like to help!

 

To better assist -

 

  • Did you try with an alternate monitor?
  • Have you tried to boot the computer into the Bios screen and check if the issue persists?

If you haven't, please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

 

and also,Use the HP Support Assistant to install any pending updates.

1) In the search box, type and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

This would confirm if it's either a hardware failure or an issue with the graphics card drivers so we may reinstall and update the drivers to fix the issue as mentioned above. 

  

If the issue persists on BIOS as well, please try with a TV to identify if it's the LCD or the motherboard/video card failure, 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

 

 Keep me posted with the results!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Following is the reply:

 

I have not tried the second monitor.

The lines does not come every time so cannot say whether it does or does not happen going into BIOS. I have already installed all the updates from HP Assistant. In addition i have updated the graphics as well.

There was no droppage of the laptop so i doubt hardware would be damaged.

In addition, it never happens when i restart the laptop. Whenever it happens, its the situation where i start the laptop from shutdown position.

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I would suggest performing a system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

 

· Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10)   

· Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10) 

 

Hope this helps! Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

 

 

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