Blue lines at the bottom of the screen when waking from sleep

[matthew587]

Hi everyone,

Every time I turn on my laptop, or wake it up from sleep, it has a blue line all along the bottom of the screen from 1 to 3 pixels high, sometimes flickering, sometimes creating a cross pattern. The line disappears sometimes after a few seconds, sometimes after a minute.

This is not a driver issue, as the lines appear as soon as the display comes on, even before the OS loads. It shows in UEFI/BIOS, too.

I am not interested in contacting HP via phone, I just would like assistance with troubleshooting this, so I can fix it myself.

I just feel sad having paid $700 for this, when new, for  it to only last a while. I could go on about how "my toshiba satellite I've had for 80 years and it never had any problems" and "computers nowadays just aren't made as they used to be, no vaccum tubes" but honestly I just would like to see if this can be fixed to last a few more years.

Please, there is no need to be formal, talk to me as if we were friends. Thank you.

- Matthew

Pictures:

Video of it happening (several recordings edited together): https://mega.nz/#!yex1laoI!6p-LVzquk59BEVp3VWN1JXnhumHEVi9FMEoLNd_yV9Y

[Barachiel]

@matthew587

Thank you for posting on HP Forums, 

Barachiel is at your service. 

I Understand you are in need of support,

And to help you out, I'm sending out a Private message with the informations,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage 

Please reply back on the public post as this Private message box is not monitored.

(The reason we are utilizing the private message is because the instructions are critical,

And we don't want it in the wrong hands, as the printer will be set back to factory defaults).

 Keep me posted,

Good Luck. 🙂

[matthew587 · Accepted solution]

Hello Barachiel,

Thank you very much for taking your time to reply.

I received your private message, stating that I will be contacted via the private messaging system by someone in my region.

Just minutes later, I received a request from someone else for my personal details. I don't understand why this is necessary. I thought I could get help in troubleshooting one of your products, here on the forums. I thought, "who else other than HP themselves may know better, from experience, what may have failed in their product"

Now, I can promise you - I never dropped my laptop. There's been a fair amount of screen angle adjusting, but the laptop just sits on my desk with the screen open night and day, mostly.

Why you require anything other than the model, the means of contacting me (the forum), and a detailed description of the symptoms and evidence I provided, I don't understand.

This isn't a forum. Forum is where memebers read, and contribute to help, in the thread. Not hijack people from their threads and throw them around between customer support assistants with their copy-paste-fakely-nice responses.

I'm afraid we are not going to get anywhere with this.

To anyone else who needs genuine help and not copy-paste responses - I recommend SevenForums, EightForums or TenForums (depending on what OS you are running) they have members who are real people and behave like real people, and they actually read your posts and say things that are actually useful without doing unnecessary background checks on you.