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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
Pavilion X7G60EA
Microsoft Windows 10 (64-bit)

Hi everyone,

Every time I turn on my laptop, or wake it up from sleep, it has a blue line all along the bottom of the screen from 1 to 3 pixels high, sometimes flickering, sometimes creating a cross pattern. The line disappears sometimes after a few seconds, sometimes after a minute.

 

This is not a driver issue, as the lines appear as soon as the display comes on, even before the OS loads. It shows in UEFI/BIOS, too.

 

I am not interested in contacting HP via phone, I just would like assistance with troubleshooting this, so I can fix it myself.

I just feel sad having paid $700 for this, when new, for  it to only last a while. I could go on about how "my toshiba satellite I've had for 80 years and it never had any problems" and "computers nowadays just aren't made as they used to be, no vaccum tubes" but honestly I just would like to see if this can be fixed to last a few more years.

Please, there is no need to be formal, talk to me as if we were friends. Thank you.

- Matthew

Pictures:

 

1.JPG

2.JPG

 

Video of it happening (several recordings edited together): https://mega.nz/#!yex1laoI!6p-LVzquk59BEVp3VWN1JXnhumHEVi9FMEoLNd_yV9Y

 

If you are looking for help and support, you are better off looking for it elsewhere.
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