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- Re: Blue pixel

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07-22-2019 02:37 AM - edited 07-22-2019 02:38 AM
Solved! Go to Solution.
Accepted Solutions
07-25-2019 02:11 AM
Hi @bollix0
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee
07-24-2019 01:01 PM
Thank you for posting your query on HP Community,
Does the issue persist on the BIOS page?
Were there any accidental or physical damages to the screen?
If the issue does not persist in BIOS try updating the BIOS and graphics drivers to the latest version either from our HP support website, using this link or download it using HP support Assistant.
To download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
LCD Replacement Criteria
HP uses the following set of criteria when damaged LCDs are submitted for warranty coverage.
NOTE:
All LCD panel defects should be examined at the highest possible resolution using both the brightest and darkest possible backgrounds, as some sub-pixel failures may not be readily visible under certain conditions.
For dots always on or off:
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720p, HD, SD, SD+, SVGA, VGA, WSVGA, WXGA, and XGA Panels, <1.05M pixels
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6 or more dots in any combination and any color that are always on or off
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Any 2 dots within 25mm of each other that are always on
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Any 2 dots within 15mm of each other that are always off
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HD+, SXGA+ and WXGA+ Panels, <1.6M pixels
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7 or more dots in any combination and any color that are always on or off
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Any 2 dots within 25mm of each other that are always on
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Any 2 dots within 15mm of each other that are always off
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FHD, UXGA, and WSXGA+ Panels, <2.1M pixels
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8 or more dots in any combination and any color that are always on or off
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Any 2 dots within 25mm of each other that are always on
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WUXGA Panels, >=2.1M pixels
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9 or more dots in any combination and any color that are always on or off
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Any 2 dots within 25mm of each other that are always on
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Any 2 dots within 15mm of each other that are always off
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Refer this article to know more information about display issues with the PC. Click Here
Hope this answers your query!
I hope you have a great day!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Jeet_Singh
I am an HP Employee
07-24-2019 01:13 PM
Hi,
thanks for your reply.
Yes, problem persists in BIOS too, i got all the updates, all the reinstalls, i even tried recovery USB flash disc reinstall. I know the LCD replacement criterie, but its really **** me off. Even when it happened on your "premium" one laptops.
07-24-2019 05:39 PM
As this is a hardware issue, please reach out to the HP Support in your region regarding the service options for your computer.
Hope this helps!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Jeet_Singh
I am an HP Employee
07-25-2019 02:11 AM
Hi @bollix0
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee