Blue screen

[mendes0510]

Driver irql not less or equal (netwtw04.sys)....this error keeps flashing on my notebook after a certain interval of time. I bought this computer end of 2016! I am not an IT person so give me step by step in common language. Thank you.

[The_Fossette · Accepted solution]

Hi @mendes0510

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you are getting a driver IRQL error on your computer.

Don’t worry, I’d love to help!

The error message you are getting on your computer is related to an audio or the wireless card driver. I recommend you to update the drivers on your computer by following the below steps.

1. Select the Start button, type Device Manager, and select it from the list of results.
2. Expand one of the categories to find the name of your device, then right-click (or tap and hold) it, and select Update Driver Software. For wireless cards, expand the Network adapters category, right click your wireless card and select Update Driver Software.
3. Select Search automatically for updated driver software.

NOTE: Do this for the wireless card and audio driver.

Let me know how it goes. Awaiting your reply!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!

[mendes0510]

It solved the problem for a while. Now it came back again. I thought it was done and it is not.

What else could I do to get rid of the problem? Thank you,

[The_Fossette]

Hi @mendes0510

I recommend you to install HP support assistant and it will automatically install and update all the drivers on your computer.

You can download HP support assistant from the below link.

http://hp.care/2oFa2v6

Keep me posted and I hope you have a good day ahead.

Cheers!

[mendes0510]

This is a nightmare. it shows up anytime. I lost several documents because of this stupid screen. Someone has to know what to do. I don't care if you have to access remotely. I bought this computer about 4 months ago and has problems. It went away for two days and came back again! Please fix it!

[mendes0510]

Adding HP Assistant did not help!

[The_Fossette]

Hi @mendes0510

Did you update all the drivers from HP support assistant? If yes, then I recommend you to perform a refresh on the computer and check if it helps.

Follow the steps in the below article to perform a refresh.

http://hp.care/2nB7Wrv

Let me know how it goes and you have a good day ahead.

Take care!

Cheers!

[mendes0510]

I updated the drivers and the problem is getting worse. A few minutes ago was reading my e-mails, no games and the blue screen popped up with the same message. I need a solution for this problem. This is not even a 6 months old computer and having problems was not on my wish list.

Thank you.

[The_Fossette]

Hi @mendes0510

I recommend you to contact phone support to further diagnose the issue.

Follow below steps to contact phone support.

Open link:  www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.

Take care!

Cheers!