Blurred screen

[Anto76]

Hello,

after installed Bios update recommended by Hp Support Assistant I have problems to get my eyes focused on screen and letters, like a strange "blur" effect. Another problem is the white of the background that's so strong not normal. 

The Hp telephone support guided me to install new driver of AMD Radeon, but the problem gone downhill. 

Now I'm waited him second call at 10:00 am but nothing happened, and I found ticket closed. 

Please help me, the notebook is new and It was ok when I first started only some weeks ago. 

[A4Apollo]

Hi! @Anto76, Thanks for stopping by the HP Support Forums!

I understand you have display issues with your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Does the issue persist in BIOS?

Have you tried checking with an external monitor? Does the issue persist?

I appriciate your efforts for trying out the steps before reaching out to us.

As you mentioned when you turn on your PC you see screen blurred all the times.

Try updating the BIOS and graphics drivers on your PC and check if it helps.

Update the BIOS using this link.

Update the graphics driver using this link.

Try calibrating the screen and check if it helps.

Use the Windows key + I keyboard shortcut to open the Settings app.
Click Display.
Click the Advanced display settings link.
Make sure you're using the Recommended screen resolution for your display, and click the Color calibration link to launch the utility.
Click Next to start the process.
The wizard will now walk you through the steps to access the on-screen display menu on your monitor to set specific color settings. Click Next to continue.
Quick Tip: Before moving to the next step, the utility recommends restoring the default display color settings whenever possible. If you're using a custom configuration, it's a good idea to note those settings in case you want to revert the changes.

Click Next again.
Adjust the gamma settings by moving the slider up or down until the small dots are barely visible, and click Next.
Click Next again.
Find the brightness controls on your monitor and adjust the brightness higher or lower as described in the image below, and click Next to continue.
Click Next again.
Find the contrast controls on your monitor and set it high enough as described in the image below, and click Next to continue.
Click Next again.
Adjust the color balance by moving the slider for the red, green, and blue colors until removing any color cast from the gray bars, and click Next.
Click the Previous calibration or Current calibration button to compare the new changes. If the new color configuration is reasonable, click Finish to apply the settings or Cancel to discard the new configuration.
Note: You'll also notice that in this last step, you can start the ClearType Tuner to make sure text is displayed correctly.
 

Also, if you are able to access BIOS try restoring the BIOS to default and check if it helps.

Turn on your PC keep tapping the F10 key, you will boot into BIOS.

From the main or file menu select restore defaults.

Select F10 to save changes and exit.

If the issue still persists after trying out the steps try updating other drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

If you are able to access system diagnostics (F2) try running a system diagnostics test on your PC and check if the hardware components are working fine.

Refer this article to know more information about running system diagnostics on your PC.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a wonderful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!