cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
6 3 1 0
Message 1 of 4
194
Flag Post

Solved!

Brightness Buttons Not Working

HP Recommended
Pavilion 15-CD
Microsoft Windows 10 (64-bit)

The brightness of my screen won't change and is stuck on an annoyingly low brightness. Both the buttons and the actual slider that you can use to change the brightness in settings don't change the brightness.

I tried changing my display adaptors to Windows Basic Display Adaptor (cause Google told me so), but I've 2 display adaptors and only one of them show Windows Basic ,, ,,.

The first display adaptor let's me choose from; *2 versions of AMD Radeon (TM) 535DX or *2 versions of AMD Radeon (TM) R7 M340.

The second let's me choose from; *3 versions of AMD Radeon r5 Graphics or *Microsoft Basic Display Adaptor. 

I have no idea which ones should be enabled or not,  as every time I tried to change to a different display adaptor, the installation failed. 

Any help would be appreciated!!!!

3 REPLIES 3
Level 19
Level 19
84,760 84,647 10,701 22,942
Message 2 of 4
Flag Post
HP Recommended

@Cathal_Roche

 

Please try

 

   https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81790.exe

or

   https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85423.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

0 Kudos
Highlighted
Author
Level 1
6 3 1 0
Message 3 of 4
Flag Post
HP Recommended

Neither worked unfortunately... Both downloaded and looked to install something, but nothing has changed. 

I feel like it has something to do with my display adapters because a little yellow symbol is popping up in front of both of them. I wish I knew more about this stuff!!

(Also my fan is running super loud I don't know if there's any link)

0 Kudos
Highlighted
Author
Level 1
6 3 1 0
Message 4 of 4
Flag Post
HP Recommended

SOLVED. I double clicked on one of the display adaptors, clicked update driver and let windows choose a file itself. Then both display adaptors updated to the ones they should have been!!

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation