Brightness changing, cursor stops when I touch touchpad.

[Shubhams417]

While normal functioning, the brightness indicator on left corner appers, cursor stops moveing, touchpad does not responds, keyboard works fine. Then when I press windows button it starts responding but again problem starts almost instantly. 

[Riddle_Decipher · Accepted solution]

@Shubhams417

Thank you for posting on HP Forums,

"Brightness indicator on left corners" - the best way to describe this, would be a screenshot or a snapshot of what you see, so that we can hit the nail on its head and resolve the issue immediately.

That said, if the cursor or touchpad stops moving periodically though the keyboard doesn't work, I suggest you connect an alternate/external mouse to check if that works fine, while the touchpad stops working, that would prove its a defective touchpad.

If the issue with the cursor not working persist, with the external mouse as well, I recommend you reinstall the drivers of the mouse from the device manager, while the touchpad works:

• Right-Click on the windows button,
• Select Device Manager,
• look for Mice and other pointing devices & click on the arrow on its left,
• Then, Right-Click on the options below it and select "Uninstall device"
• Select the check box - "Delete the driver software for this device",
• And select Uninstall.
• Restart the computer when done to resolve the issue
  • (As it would automatically, reinstall the relevant drivers to fix the issue)

If you feel I was helpful, simply click on Accept as Solution to say thanks.

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48 hrs.

[Shubhams417]

Thanks for your prompt reply!!

For now the problem seems to have disappeared on its own, if i face similar problem again, i will do as suggested by you.

[Riddle_Decipher]

@Shubhams417

Thank you for the update,

I'm glad I could be the lucky charm, so to speak!

If you need any assistance going forward, do not hesitate to ask.

We'll be here, and ready to help you out,

Take care now and do have a fabulous week ahead. 🙂