Brightness keys are not working

[Sembatinouamane]

Dear sir/madam,

The keys for brightness are not working but the other keys(volume,.....)are working fine ,so i have a problem with just the brightness keys. I have an hp laptop probook 450 g5 i7,I just did a clean install of windows 10 three days ago.


Could you please help me fix it?

[Paul_Tikkanen]

Hi:

Is the brightness stuck on maximum?

If so, you need to install the applicable graphics driver(s) for your notebook.

Go to the device manager, click to expand the Display Adapters device manager category.

If you see a device listed as a Microsoft Basic Display Adapter, that means you have to install the graphics driver for it.

If you see two listed, then you need to install both the Intel and AMD graphics drivers.

[Sembatinouamane]

Hi paul ,
The brightness isn't stuck on maximum I can change it from the brightness section in windows 10 ,but when I want to use the brightness keyboard keys , they don't work .Also I have Nvidia and intel graphic cards and their drivers are already installed.

[Paul_Tikkanen · Accepted solution]

Hi:

So the graphics drivers are installed...so the only other item I can think of that you would need is the hotkey software.

HP Customer Support - Software and Driver Downloads

If that doesn't get the Fn keys to change the brightness, unfortunately, I don't have any other suggestions for you.

[Sembatinouamane]

Hi paul,

Thanks for your help, I managed to fix the problem, as you said the hotkey software wasn't installed, I installed it and everything works fine now.
Thanks again

[Paul_Tikkanen]

You're very welcome.

[RakibHasan]

Hello Mr. Paul, Is it working on Core i5-8th gen hp 15-1017tu model?? 

Please, give me a right solution. After giving windows i have lost my all orginal drivers. My laptop is new. I trying my soul and heart to get drive. But, I cann't. Please, give me Intel Graphics driver, Audio high defination driver of my model number.
I will respectfully to you...

Thank you.. 

[Idk-why]

I can't fix it either, my laptop is also new

[blwhiten]

Thanks! This fixed me right up AND may have also resolved my two-finger scrolling (however it is also possible that the restart fixed that issue since I had recently updated a handful of drivers).

Anyway, thanks again!!