• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve PCI Express Root Complex driver Issue Click here to view the instructions!
HP Recommended
HP 15-g004au Notebook PC (ENERGY STAR)
Microsoft Windows 7 (64-bit)

I am installing amd catalyst and amd hd graphics drivers and all but not match any driver for brightness please help us to solved my brightness problem. 

Shubham Pawar
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You tried that one too?

 

You have really done some searching there.  😊

 

OK...time to take the gloves off...we will now take some steps to manually install the driver.

 

First, the easy way...

 

Go to the device manager.

 

Click to expand the Display Adapters device manager category.

 

Click on the Standard VGA Adapter.

 

Click on the driver tab.  Click on Update Driver.

 

Select the 'Browse my computer for driver software' option, and browse to the location where the location is for the last driver file I posted.

 

That location will be in C:\SWSetup\sp64923.

 

Make sure the Include Subfolders box is checked, and see if the driver installs that way.

 

Then restart the PC.

View solution in original post

9 REPLIES 9
HP Recommended

Hi:

 

Go to the device manager. 

 

Click to expand the Display Adapters device manager category.

 

Post what you see there.

 

Standard VGA Adapter, or AMD Radeon HD 8210 graphics adapter?

HP Recommended

Hi sir,

it's showing Standard VGA Graphics

adapter please help because of i am everything trying bios also updated. 

IMG_20191107_005852.jpg

 

Shubham Pawar
HP Recommended

Hi:

 

The reason why the brightness is stuck on maximum is because there is no graphics driver installed.

 

See if installing this driver and restarting the PC, resolves the problem.

 

https://ftp.hp.com/pub/softpaq/sp69501-70000/sp69615.exe

HP Recommended

This sp69615 i have already installed see the screen shot. 

Screenshot_20191107_012023.jpg

 

Shubham Pawar
HP Recommended

That should have installed the driver, but clearly it didn't if you already ran it.

 

So...try this one instead.  It lists the graphics adapter your notebook has is supported by the driver...

 

https://ftp.hp.com/pub/softpaq/sp64501-65000/sp64923.exe

 

Supported Devices and Features
AMD Radeon HD 8210
AMD Radeon HD 8330
AMD Radeon HD 8400
AMD Radeon HD 8280


Operating Systems
Microsoft Windows 7 Enterprise 64 Edition
,Microsoft Windows 7 Home Basic 64 Edition
,Microsoft Windows 7 Home Premium 64 Edition
,Microsoft Windows 7 Professional 64 Edition
,Microsoft Windows 7 Ultimate 64 Edition

 

 

HP Recommended

Sir this  one also already installed. 

Shubham Pawar
HP Recommended

You tried that one too?

 

You have really done some searching there.  😊

 

OK...time to take the gloves off...we will now take some steps to manually install the driver.

 

First, the easy way...

 

Go to the device manager.

 

Click to expand the Display Adapters device manager category.

 

Click on the Standard VGA Adapter.

 

Click on the driver tab.  Click on Update Driver.

 

Select the 'Browse my computer for driver software' option, and browse to the location where the location is for the last driver file I posted.

 

That location will be in C:\SWSetup\sp64923.

 

Make sure the Include Subfolders box is checked, and see if the driver installs that way.

 

Then restart the PC.

HP Recommended

Hello sir,

All Done,  brightness working now problem has bees solved. 

I really thank you so much. You are best and great community helper thanks to replying me. 

Again thank you thank you sir. 

Shubham Pawar
HP Recommended

You're very welcome.

 

Glad to have been of assistance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.