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HP Recommended
OMEN by HP 15-dh0002ns
Microsoft Windows 11

The problem is that my display doesn't react to brightness changes in any way, neither os settings nor fn+f2/f3.
I have HP Support Assistant and everything is up to date.
Is it a problem with my computer or with drivers? Is there any solution? 

12 REPLIES 12
HP Recommended

Hello @Glazgo 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start windows <device manager>

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Sound, video and game controllers>

--->>> Send screenshots

 

(3Please report your results

HP Recommended

Hello @Ub6424
Thanks for the response!

 

OS Name / Microsoft Windows 11 Home

Version / 10.0.22000 Build 22000

System Model / OMEN by HP Laptop

System SKU / 6WQ62EA#ABE

BIOS Version/Date / AMI F.46, 5/9/2022

 

Screenshot_1.png

HP Recommended

Hello @Glazgo 

 

(1) Follow instructions

--->>> Brightness Not Working on Windows 11

 

(2) Please report your results

HP Recommended

@Ub6424 unfortunately, it didn't help.

Since on HP site there is no option with drivers for this notebook with windows 11,
I moved to windows 10 but the problem is still actual and nothing from Google didn't help too 

HP Recommended

@Glazgo wrote:

@Ub6424 unfortunately, it didn't help.

Since on HP site there is no option with drivers for this notebook with windows 11,
I moved to windows 10 but the problem is still actual and nothing from Google didn't help too 


Hello @Glazgo 

Are you running windows 10 now?

HP Recommended

@Ub6424 Right, I decided that if there are no drivers for win11, with win10 should work, but it doesn't

HP Recommended

Hello @Glazgo 

 

Did you follow the instructions from here again ?

HP Recommended

@Ub6424 Yes, didn't help 😞
Weird but third-party software works in that case

HP Recommended

@Glazgo wrote:

@Ub6424 Yes, didn't help 😞
Weird but third-party software like RedshiftGUI works in that case


Nice workaround 😃

 

Good luck

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