Broken Hinge on HP Envy

[13Legacy10]

Like SO MANY others, my Envy has a broken hinge, a mere 2 weeks after the warranty expired.  I have used it incredibly lightly the entire time I've had it, so it's not an abuse issue.  I simply opened the laptop the other day and heard the crunch in the corner.  Fortunately, it did not break my screen itself.  I paid for a premium laptop, with an aluminum case, so to find that the hinges are screwed into plastic is incredibly frustrating.  I work in IT in education, and this is the exact same hinge construction that I see in $150 chromebooks.  It's unacceptable.  I even tried to order a new top case but, unfortunately, they cannot be ordered from the HP parts site, even though the computer is a year old.  I will not be paying $300 for HP to repair something that is a ticking time bomb of a design flaw, so, any HP mods on here got any better ideas???  Time to make this right for everyone who bought these machines.

[Anand_Andy]

Hi @13Legacy10,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY X360 Convertible Laptop PC 13m-Bd1000. Not to worry I will help you to get a resolution to resolve the issue.

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Hope this helps! Keep me posted. 

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