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Rene29
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Message 1 of 2
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Flag Post

Broken Hinge

HP Recommended
HP ENVY x360 Convertible Laptop PC 15m-ed1023dx
Microsoft Windows 11

Hi, I bought an HP envy 15 (2020) and my warranty expired last November (2021) but my hinge just broke, the screws pop out and the screen too, just a little bit in the right down corner, I'm scared, I just open the laptop and my hinge broke, I don’t know what to do because of my warranty.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Rene29, Welcome to the HP Support Community! I’m here to help.

 

I understand your concern. As this is a hardware issue, please reach out to the HP Technical Support team in your region regarding the service options. 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, you may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide

If the product is out of warranty, charges are applicable. You may also take it to nearby service centers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

KUMAR0307
I am an HP Employee

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