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‎03-16-2023 09:43 AM

HP Recommended
Product: HP Pavilion x360 15.6 inch 2-in-1 Laptop PC 15-er0000 IDS Base Model
Operating System: Microsoft Windows 11

I purchased a monthly care pack for $6.99. Then my laptop's touchscreen display broke. I don't know how or when it happened, but when I opened it up to use it, the screen is cracked. I tried making use of the care pack, but on the HP support website, it says the warranty expired last year but at the same time it says its covered with an extended warranty? I have the confirmation email I got from HP, and it says I can create a case online, but it seems something's wrong.

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1 REPLY 1

‎03-19-2023 07:21 AM

HP Recommended

Hi @AlexxR,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing warranty issues with your HP Pavilion X360 15.6 Inch 2-In-1 Laptop PC 15-Er0000 IDS Base Model wherein the warranty expiration date is not correct.

 

Please follow the steps from this document to submit a dispute to validate your warranty. 

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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