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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Broken hinge and broken mouse pad button

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08-18-2019 04:28 PM
So this piece of crap computer continues to have problems with pieces breaking. I’ve had it for two years and I’ve never dropped it or done anything to cause anything to break. As you can see in the picture, the hinge is completely broken (the metal literally broke in half) and two of the screws that’s held the hinge to the cover also broke off of the cover and the plastic piece that connects both hinges also broke. As well as that the right mouse button broke and is stuck into the computer. I cannot find anything to show me how to fix any of these problems and I’m a college student so I can’t afford a new computer and I can’t afford to send it somewhere to be fixed especially don’t have time to have it put into a shop since college just started back two days ago. I really don’t know what to do because warranty ended a year ago and to an extent I think HP should fix it free of charge because none of this is my fault these are factory issues because they created a piece of **bleep** computer. Hard drive is fine except the disk starts running at 100% occasionally and I have to erase everything off of my computer to fix it. But besides that all of my issues are dealing with the plastic pieces of the laptop.
08-18-2019 05:36 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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