Broken hinge

[jasonp3]

After opening the laptop yesterday, several small screws fell out of the screen onto the table. There was a small gap where the lid had separated from the screen. I closed the laptop, which closed fine and inspected it. The gap had shut and looked fine. When I attempted to open again, the metal hinge burst through the glass screen. Faulty hinge system has now lead to a broken screen. 

[Cheron-Z]

@jasonp3

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[jasonp3]

Nothing has been solved yet. This is a bit misleading.

[jasonp3]

I am not sending them all my personal information. I am getting no where.

[Subknave]

I have a similar problem of a broken hinge. Numerous people have had issues with this and I got a response from HP weenies on here. They offered 30% off repairs but no response when I asked how much it would be or where to send it. 30% off sounds good but not if it is a $600 repair.

They are very slow to respond. I don't know if people are sending their computers in and getting them repaired or doing it themselves or some third option like buying a new computer. It certianly seems a design flaw which they should fix for the cost of shipping or something minimal.

Rodney H.

[jasonp3]

Thanks for the info. Yes I'm quickly getting nowhere. In the breif online chat I had with "support", they informed me cracked screen isn't covered under warranty. I understand that. Cracked screen is the "symptom", not the problem. The problem is poorly designed or manufactured hinges. **bleep** thing crashed through my screen when simply opening the laptop. Obviously there is a problem!

[Subknave]

According to the warranty hinges are not covered either.

I have had pretty poor responses as well. They did get back to me and say it would be over $300 dollars to repair and take 7-10 days but no mention of how to get that done if I wanted to do it. Nothing about whom to send it to or how to pack it. Not being very informative. I think maybe they get paid by the message.

It is also total BS that they send a canned response to the message board about sending a PM and that gets it marked as "Problem Solved" when in reality nothing has been solved at all.

[jasonp3]

If anyone makes it this far down on the page, the "Solved" with the green checkmark is complete garbage. Nothing is getting solved. Nothing is being done. This whole thing is a farce.

[Subknave]

I sent or at least attempted to send some emails to the heads of HP in the US. In my opinion it may be time for another class action lawsuit. Were you aware there was a lawsuit for this issue back in 2008-2009? It seems since then they have done very little about it. On this one forum if you search for hinge you get over 3 thousand responses, most dealing with the left hinge on larger 17" screen models but many on other models also. 

It seems since the lawsuit they have done nothing to correct the problem except try to sweep it under the rug by locking forum posts within a couple days and marking everything as solved when they send a canned response. It makes me angry that they haven't bothered to try and engineer a solution.

Rodney H.