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‎10-26-2023 10:14 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13-bd0000 (172M8AV)

Broken Hinge

Category:
1 REPLY 1

‎10-26-2023 10:39 AM

HP Recommended

First check warranty https://support.hp.com/us-en/check-warranty/multiple-products-summary

if out of warranty contact HP and possibly they may repair it.  I have seen this before where they fix the hinge problem even if

 

out of warranty

HP worldwide contact https://www.hp.com/us-en/contact-hp/ww-contact-us.html

 

If it is only the hinge that is broken, it can be replaced.  Usually the case or screen is damaged where the hinge is connected.

Your LCD hinges are listed here https://partsurfer.hp.com/partsurfer/?searchtext=2Z6E5UAR&searchby=product

you should google part number L94499-001 and verify it looks exactly like the broken one before buying

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