Broken right Hinge and LCD monitor is damaged

[Relja96]

Hello, can please someone official from HP help me.

6 days ago, after i was done working on my laptop i turned off the laptop and started to close the lid of the laptop, and i heard a crackling sound on the right hinge. I opened the laptop again and I saw that my right hinge is damaged and also the frame of the screen, where the hinge is, is peeled of.  I didn't turn on the laptop i closed it again carefully and went to the nearest authorized HP service, to see it fix as fast as possible and so that no other damage comes to the laptop. I went to the service with my warranty.

I brought the laptop to the service, showed to the worker what is the problem without turning the laptop on, after that they told me that they will contact me and I left. They then sent me a mail with a picture  of a new damage on the laptop, that my LCD screen is damaged, which i saw for first time on that picture.

They told me that they will fix the hinge for free because it was not properly installed, but not the LCD screen, which I don't understand because the screen was not damaged before. I think the hinge that was not properly installed did the damage to the LCD when it broke, so why should they not fix that damage too, as I said it was not cause by my.

I am mad and disappointed at the service, because I have that laptop for maybe just a year and I really took care of it, but they are not willing to fix the problem that the hinge caused, which they admitted it was not properly installed.

That is why I am writing here, so that you can help me and tell me if this is possible to fix under the warranty as it should be. Thank you very much.

the damaged LCD

[Jacky-D]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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